Your privacy

Mitra is a daily practice companion inside mteen. It offers short breathing practices, reflections, and quiet conversations — and it points you toward a real human guide when something needs one.

Mitra is not a therapist, a counselor, a doctor, or any kind of licensed mental health professional, and it never will be. It doesn't diagnose anything, it doesn't treat anything, and nothing it says is medical advice. Tennessee law forbids any AI from claiming otherwise, and so do we. When something is bigger than a practice, the answer is a person — not the app.

Mitra also never pretends to be human, and it isn't built to keep you on your phone. There are no streaks, no points, and no reason to stay longer than the practice takes.

• Check-ins. How you're arriving — mood and energy, a few taps a day.
• Wellness questions. Your answers to the onboarding and follow-up questionnaires. These are well-known wellbeing questionnaires used widely in health and pediatric settings. They are not a diagnosis.
• Conversations. What you and Mitra say to each other, in typed chats and in voice sessions (voice sessions are saved as text).
• Practice activity. Which practices you were offered, and which ones you did or skipped.
• Account details. Your sign-in identity, and the settings you choose, like your practice voice.

This is the part that matters most, so here it is exactly as it works.

You (the teen)

Everything of yours, always.

Your parent or guardian

Decides who else may see your information and what they may see, and can close the account entirely — which deletes your data. They do not read your conversations or journal entries.

A pediatrician or other outside adult

Only scoped summaries — scores, trends, or the direction things are moving — and only if your parent or guardian has specifically allowed it. Never your conversations.

Your mapped mteen guide

A guide assigned to you may read your conversations — only yours, no one else's — and only if your parent or guardian has given permission that specifically names conversation access. It's its own separate checkbox, not buried in general terms.

Named system administrators

A small, named set of people who run Mitra can access conversations when it's needed to operate the service, keep someone safe, or fix a problem. Every one of those accesses is logged.

Your parent or guardian can withdraw any of these permissions at any time, and access stops immediately.

We also look at anonymous group statistics — for example, how a whole school cohort is doing. Those numbers identify no one.

There is one exception to everything above, and we want you to know about it before you ever need it.

If we believe you are in danger, a real person is alerted — no matter what any setting says. Safety is never something a preference can switch off.

And if someone tells us they are being abused, Tennessee law requires every adult — including everyone on our team — to report it to the Department of Children's Services. We follow that law.

Mitra is for people 13 and older. We don't create accounts for anyone under 13.

If you're under 18, a parent or guardian has to agree to your account before you can use it. They can change their mind at any time — and if they do, the account closes and your data is deleted.

When we check that a parent has consented, we record only that it happened, how it was checked, and when. We do not keep the documents used to verify it.

• We never show ads.
• We never sell your information. Not ever, to anyone.
• We never share your information with advertisers.
• We never give a parent surveillance access to your conversations or journals.

If anything here is unclear, or you want to know what we hold about you, write to us.

info@mteen.us